Welcome to our frequently asked questions (FAQs) page. You will find answers to the most frequently asked questions about products and ordering in this easy to navigate FAQ list.
Q. What ingredients does ThyroSynergy® contain?
ThyroSynergy® is a comprehensive thyroid health supplement that provides 10 active ingredients.
Each vegetarian capsule contains:
Iodine (from Potassium Iodide) 130 mcg
Selenomethionine 130 mcg
equivalent to Selenium 50 mcg
Zinc Amino Acid Chelate 50 mg
equivalent to Zinc 10 mg
Vitamin B1 (Thiamine Hydrochloride) 50 mg
equivalent to Thiamine 39.3 mg
Vitamin B2 (Riboflavin) 50 mg
Vitamin B3 (Nicotinamide) 50 mg
Vitamin B5 (from Calcium Pantothenate) 100 mg
equivalent to Pantothenic acid 91.6 mg
Vitamin B6 (as Pyridoxal 5-Phosphate) 25 mg
equivalent to Pyridoxine 15.95 mg
Mecobalamin (Co-methylcobalamin) (Vitamin B12) 200 mcg
Levomefolate Glucosamine (Quatrefolic®*) 360 mcg
equivalent Levomefolic Acid (active folate) 200 mcg
Adults: Take 1 capsule twice daily with food or as directed by your healthcare practitioner.
- Always read the label and use only as directed.
- If symptoms persist talk to your health professional.
- Vitamin and mineral supplements should not replace a balanced diet.
- This product contains selenium which is toxic in high doses. A daily dose of 150 micrograms for adults of selenium from dietary supplements should not be exceeded.
Q. Can I take ThyroSynergy® with prescribed thyroid hormone medication?
Talk to your medical practitioner before taking ThyroSynergy® to ensure this complementary medicine is right for you. If suitable follow the directions for use. Please note ThyroSynergy® should not be taken at the same time as prescribed thyroid medication and should not be considered a replacement for prescribed thyroid medication.
Q. Who formulated ThyroSynergy®?
ThyroSynergy® was formulated by Louise O’Connor, an Australian-based Naturopath specializing in thyroid health.
While everyone’s nutritional needs are different, you can feel confident Louise spent many months researching, and formulating ThyroSynergy® to provide multiple benefits. This cutting-edge formula provides TEN active ingredients in ONE convenient vegetarian capsule.
Q. How do I take ThyroSynergy®?
Suggested use: Adults take 1 capsule twice daily with food, or as directed by a healthcare professional. This means taking 1 capsule just before, or while having a meal.
Note: Always read the label and use only as directed. If you are pregnant, breastfeeding, or taking prescribed medications talk to your medical practitioner before use to make sure ThyroSynergy® is right for you. ThyroSynergy® should not be taken at the same time as prescribed thyroid medication, and should not be viewed as a replacement for your prescribed thyroid medication.
Q. What is Quatrefolic® folate?
ThyroSynergy® is specially formulated with Quatrefolic® which is the metabolically active form of folate that may enhance folate levels in the body. Quatrefolic® (6S)-5-methyltetrahydrofolic acid glucosamine salt is an advanced form of folate that uses glucosamine instead of calcium to bind the methylfolate. The glucosamine is not sourced from shellfish and is suitable for vegetarians. Quatrefolic® is a registered trademark of Gnosis S.p.A. Italy.
Q. Can men take ThyroSynergy®?
For professional reasons we cannot provide specific health advice. However generally speaking ThyroSynergy® was formulated to be a comprehensive, all-in-one nutritional supplement for both men and women.
Q. Since starting ThyroSynergy® my urine has gone yellow. Is this normal?
ThyroSynergy® contains Vitamin B2 (Riboflavin). This B vitamin contains water soluble yellow pigments. In fact, the name riboflavin is derived from flavin, the Latin word for yellow. As your body uses vitamin B2 small amounts of yellow colored compounds are released into your urine for excretion. This turns your urine yellow. It’s a normal process, and does not indicate you are taking excess amounts of vitamin B2.
Q. What are vegetarian capsules?
Vegetarian capsules are made from plant cellulose making them suitable for vegans, vegetarians, or those who choose to avoid consuming animal-derived gelatin capsules.
Q. Which vegetarian capsules is ThyroSynergy® manufactured with vegetarian capsule?
ThyroSynergy® is formulated using Vcap® vegetarian capsules. These capsules are non-GMO Project verified, gluten-free, and preservative-free.
The biggest difference between gelatin and vegetarian capsules is that vegetarian capsules do not contain any animal derived ingredients. Gelatin, a common material used to produce capsules, is sourced from the connective tissue of cows (bovine), or pigs (porcine). Supplement companies often opt to use gelatin capsules as they are cheaper.
Nutritional products made using vegetarian capsules, sometimes referred to as Vcaps®, are made from plant cellulose. This makes these capsules the ideal alternative for vegans, vegetarians, or those who choose to avoid taking gelatin capsules.
Q. Can ThyroSynergy® be used in pregnancy or breastfeeding?
If you are pregnant, or breastfeeding please talk to your health professional before taking ThyroSynergy® as they are best suited to provide advice on the what complementary medicines are right for you.
Q. How do I purchase ThyroSynergy®?
You can purchase ThyroSynergy® here today on our website. We charge a postage and handling fee of AU$4.95 per order. Australia Post handle this delivery service and your order should arrive within 3+ business days from day of posting.
Ready to start your order? Please click here!
Q. How is my payment processed?
We collect and manage payments using the Westpac PayWay payment processing system. You can use your debit card, credit card, or bank account without leaving the website.
Q. Can I order and pay using Afterpay?
Afterpay is available to customers located in Australia for standard product orders. Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. In some cases, Afterpay may require you to make a payment at the time of purchase. You must be over 18 years old and be the authorised holder of an eligible debit or credit card to apply. All orders are subject to Afterpay’s approval. For example, if you have any overdue payments, Afterpay will not be available to you. Afterpay Limited is a PCI-DSS Level 1 certified Service Provider organisation.
Please click here to carefully read Afterpay’s Terms of Service as they impose rules, obligations and other responsibilities on you in respect of your use of, and access to, their payment products and associated services.
Q. Can I order and pay with my credit card?
Yes, you can use your debit card, credit card, or bank account without leaving the website. We collect and manage payments using the Westpac PayWay payment processing system.
Q. I just placed my order. Can I make changes to it?
If you need to change your delivery address, or wish to cancel your order please contact us as quickly as possible. We are here to help you amend or cancel your order.
Q. How long will it take for my order to arrive?
Orders are normally sent using Australia Post although we may opt to use an alternate service where necessary. Depending on your location your order should arrive 3+ business days after dispatch. Once your order has been dispatched you will receive an email with your unique tracking code so you can find out where your order is at any time.
Q. How much do you charge for shipping?
We charge a postage and handling fee of AU$4.95 per order. Australia Post handle this delivery service and your order should arrive 3+ business days after posting. Orders are sent from our Gold Coast warehouse.
Q. Do you send orders to a post office box address?
Yes we can send your order to Australia Post post office boxes and 24/7 Parcel Lockers.
Q. Do you send orders to an Australia Post 24/7 Parcel Locker address?
Yes we can send your order to a designated 24/7 Parcel Locker. Please ensure the address is entered correctly at time of order.
Q. Do you ship orders to international customers?
International shipping is not currently available for online orders. Please contact us to find out more.
Q. What are the terms of your 30-Day Money Back Guarantee?
We are confident in the quality of our products and therefore offer a 30-Day Money Back Guarantee. If you are not satisfied with your purchase you can request a refund.
Terms of Our Refund Policy
+ The 30-day money back guarantee period is calculated from the date of purchase.
+ We refund the purchase price less postage and handling. The shipping costs are non-refundable.
+ It would be greatly appreciated if you can let us know why you are requesting a return. All feedback is important and your comments help us improve our customer service standards. Please contact us today with your comments and feedback.
+ We don’t give customers a hard time, or quibble about refunds. We want you to be completely happy with your purchase.
+ We appreciate your patience and understanding that it takes a little time to process returns.
Q. How is the 30-Day Money Back Guarantee period calculated?
We are confident in the quality, and efficacy of our products and for this reason offer a 30-day Money Back Guarantee. The 30 days is calculated from the date of your purchase.
Q. Is ThyroSynergy® manufactured in Australia?
Yes, ThyroSynergy® is manufactured in Australia according to strict current Good Manufacturing Practice (cGMP).
cGMP is an internationally recognized system that ensures nutritional health products are made to the highest standard. cGMP covers all aspects of production, from the starting raw materials, premises and equipment, to the training and personal hygiene of staff.
This high-level approach to manufacturing excellence is central to ensuring the purity and potency of every bottle. It’s also the reason why Synergy Nutritionals Australia stands behind every product and offers a 30-Day Money Back Guarantee.
Q. What is the expiry date for the current ThyroSynergy® stock?
The expiry date is currently 30 September 2022.
Q. How many capsules are in each bottle?
Each bottle of ThyroSynergy® contains 60 vegetarian capsules. When taken as recommended one bottle is a 1 month supply.
Q. Are excipients used in ThyroSynergy®?
Excipients are necessary to ensure the quality, and efficacy of a nutritional product. Without these inactive substances the final product would be compromised. For example; excipients are necessary to protect the stability of a product so it’s effective when taken, and they also ensure the active ingredients are released in the body within a specific time frame. ThyroSynergy® has a minimal amount of excipients. Furthermore, ThyroSynergy® is presented in a vegetarian capsule, not a tablet to reduce the need for a long list of excipients. If you would like to know more please contact our technical team.
Q. What manufacturing benchmarks are used in manufacturing?
ThyroSynergy® is manufactured according to the code of Good Manufacturing Practice (GMP). GMP, a term used internationally, is a system for ensuring health products are consistently produced to the highest standard. GMP covers all aspects of production, from the starting raw materials, premises and equipment, to the training and personal hygiene of staff.
This high-level approach to manufacturing excellence is central to ensuring the purity and potency of every bottle. It’s also the reason we stand behind our products with a 30 day money back guarantee.
STILL NEED HELP?
If you did not find an answer to your question here on FAQS page please use the contact form to email Customer Care.
You can normally expect a response to your email question within 1-2 business days. If you do not hear back please check your spam or junk inbox. Sometimes the filtering systems of email providers can make errors and redirect important emails to the junk inbox.
Synergy Nutritionals Australia Pty Ltd.
Suite 194, 59/10-12 Lae Drive,
Runaway Bay QLD 4216.